Frequently Asked Questions
Finding Parts
What kind of parts do you sell?
At 99autoparts, we provide an extensive selection of auto parts for nearly every vehicle brand across North America. Whether you’re hunting for a great deal on brake pads or searching for a rare sensor, 99autoparts delivers top-notch coverage for all your automotive requirements.
Where do your parts come from?
At 99autoparts, we leverage a nationwide network of warehouses offering a wide range of products, including top-tier aftermarket brands, original equipment (OE) parts found at dealerships, remanufactured parts from trusted manufacturers, and unique specialty items like repair manuals on CD or armrest repair kits for specific models. All our products come with a full manufacturer warranty for your peace of mind.
Can you supply me a paper catalog?
At 99autoparts, we maintain a massive inventory with millions of unique SKUs, which makes having a paper catalog impractical. Instead, all our available parts are conveniently listed in our continuously updated online catalog.
How I can find a part I'm looking for. Where is it?
All parts available at 99autoparts are listed in our regularly updated online catalog. You can browse parts by category, like “Engine,” by adding your model, make and year details in the dropdown on homepage or in shop page.
Can products differ slightly in shape or size as shown in image?
The product images on 99autoparts are for reference only, and the actual items may differ slightly in shape and size. For further clarification or to confirm part compatibility with your vehicle, feel free to reach out to our online support team.
Payment
What payment methods do you accept?
At 99autoparts, we accept all major credit cards, including Visa, MasterCard, Discover, and American Express. You can also pay via digital wallets like PayPal, Google Pay, and Apple Pay. Additionally, we offer flexible financing options through Flexiti and Sezzle, allowing you to pay for your parts over up to 24 months. Please note, we do not accept Cash on Delivery (COD) or cheques.
Is it safe to use my credit card?
At 99autoparts, we prioritize the security of your online transactions with bank-level protection. We use 256-bit encryption to safeguard your card details during processing. If you’ve saved your card information in your account, it is securely stored in a trusted vault. We never store your card details on our servers; instead, we store a tokenized version provided by the payment processor. These tokens replace sensitive information, like a 16-digit card number, with secure, random characters for enhanced protection.
What should I do if my credit card is getting rejected?
If your credit card is being repeatedly rejected, please check the following:
- Ensure your billing address matches the one on file with your bank.
- Verify that your card number, expiry date, and CVV are entered correctly.
- Make sure you have enough funds or available credit on your card.
- Confirm that your card is not blocked or inactive.
If the issue persists, try using a different card. You can also contact your credit card provider or bank to inquire about the rejection. If that doesn’t resolve the issue, consider using PayPal checkout, which doesn’t require a PayPal account.
For further assistance, our online chat is available, and our team will be happy to help.
I've still not received the refund for my return. Why?
When a refund is processed, you will receive a confirmation email. If you haven’t received this email, please contact us right away.
Refunds typically take 3-5 business days to appear in your account. If the funds haven’t been reflected after 5 business days from receiving the confirmation email, please reach out to us for further assistance.
Are there any hidden charges (Octroi or Sales Tax) when I place an order?
At 99autoparts, there are no hidden charges when you place an order. The prices listed for all items are the most recent prices from our suppliers. In the rare event of a price change, our team will reach out to confirm the difference with you.
Any applicable taxes, shipping, or handling fees will be clearly displayed in the cart before you proceed to checkout.
Why haven’t I received my email receipt?
If you haven’t received your email receipt, it could be due to your order not being successfully placed with us or an incorrect email address used during the order. We also recommend checking your Spam or Promotions folder for the order confirmation email.
Why was my order cancelled?
In some cases, an order may require additional security verification before we can process it. If this happens, you will receive an email with instructions to verify your payment method. Please note that if you do not respond within 3 days, your order will be automatically canceled.
Account and Orders
Is it necessary for me to sign up before I buy anything on 99autoparts?
No, signing up is not required to purchase parts on 99autoparts. You can proceed to checkout as a guest. However, creating an account is recommended as it saves time by storing your payment and shipping details. Plus, you can easily access your saved and past orders by logging into your account.
What is 'My Account'? How do I update my account information?
“My Account” on 99autoparts lets you save items in your shopping cart for future use and track both recent and past orders. You can also store your shipping addresses for quick access on future purchases. Your credit card information can be securely saved using encryption. To update your account details, simply sign in and click on the “Account Details” tab.
How can I retrieve my password?
If you’ve forgotten your password, simply click here and enter your registered email address. We will send you an email with a link to reset your password.
How do I know my order has been confirmed?
Once you’ve placed your order, you’ll receive a confirmation email to let you know we’ve received it. When your order is shipped, you’ll also receive an email with tracking information. You can check the status of your order anytime by signing into your account.
How can I check for my Order status?
Once your order is shipped, you will receive an email with tracking information. You can also check the status of your order anytime by logging into Your Account and selecting the order you wish to track. If you’re not registered with 99autoparts, simply click the “Order Status” button in the footer of the homepage and enter your order number and email address to track your order.
Can I order a product that is 'Out of Stock'?
No, the parts which are not in stock cannot be ordered.
How can I view my past orders with 99autoparts?
To view your previous orders with us simply click here and login with the email address and password you registered with us. After logging in go to “My Account” and the page that opens will show your open orders, recent orders and past orders.
Shipping and Delivery
What is meant by free shipping?
It means that the product will be shipped to you without any delivery charges.
What are the shipping charges on the parts?
At 99autoparts, we use reliable shipping carriers such as Purolator, Canada Post, FedEx, and Loomis-Express. Shipping rates are based on the weight, size, and destination of your order. To see the shipping cost for a specific order, simply add items to your cart, proceed to checkout, and enter your shipping address and postal code. If you adjust the quantity, click “Update” to view the revised shipping charges. Shipping is free for orders over $99. The shipping costs you see at checkout will be the final amount; no additional charges will be added after you submit your order.
Does 99autoparts deliver Internationally (Outside Canada)?
Right now, we do not ship outside Canada
Can I order a product that is 'Out of Stock'?
No, the parts which are not in stock cannot be ordered. However, the inventory is updated hourly and you can check the future availability by talking to our customer service.
What is the estimated delivery time?
The estimated delivery time depends on your destination and the shipping method you select at checkout. We offer various shipping options, including ground, express saver, FedEx 2-day, priority overnight, and first overnight, with charges varying based on the delivery time. To see the available shipping options for your location, simply add items to your cart and proceed to checkout. We ship from multiple auto parts warehouses across Canada, and depending on part availability and your location, your order will be shipped from the nearest warehouse.
What if I have not received my order within the estimated delivery time?
If you do not receive the order within the estimated time you can email us your complaint with the invoice or contact us by filling out a form.
What do I do if the product received is physically damaged?
In case you’ve received a damaged/defective/not-as-described part, you can return it to us for replacement within 30 days of shipment. The return shipping charges in such case will be borne by PartsAvatar. For returning the order, click here and follow the return process steps.
Who will pay for the shipping of the returned items?
Shipping charges are non-refundable unless the return is due to an error on our part. Exceptions include receiving an incorrect part number, a defective item, or if the manufacturer confirms that our catalog information is inaccurate. If you refuse delivery or if the carrier returns a package due to an invalid address, the total shipping costs for both delivery and return will be deducted from your refund.
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